Terms & Conditions
Cancellation Policy at Yano Skincare:
Our goal is to provide every client with the highest level of care, relaxation, and results. To make this possible for all, I kindly ask that you respect the following policies:
✦ Appointment Policy • Please arrive on time for your appointment. This ensures you receive the full benefit of your treatment. • If you arrive late, your service may be shortened out of respect for the next client. The full service fee still applies.
✦ Cancellation & Rescheduling • Cancellations or reschedules require at least 24 hours’ notice. • Cancellations made with less than 24 hours’ notice will be charged 50% of the service fee. • No-shows will be charged 100% of the service fee.
✦ Respect for Time I deeply value my clients and my work. Last-minute cancellations or no-shows take away the opportunity for another client to receive care. By booking with me, you are agreeing to honor both your time and mine.
✦ Payments • All payments are due at the time of service. • A card may be required to hold your booking.
✦ Courtesy Please silence your phone during treatments. This is your time to relax and recharge.
Health and Safety:
Clients are responsible for informing our staff of any allergies, sensitivities, or medical conditions that may affect their service. We maintain a clean and sanitary environment and follow all industry-standard health and safety protocols.
Liability:
We are not liable for any damages or injuries that may occur during your service, including but not limited to allergic reactions, cuts, or burns. Clients assume all risks associated with their service and release us from any liability.
Privacy Policy:
We respect your privacy and take all necessary steps to protect your personal information. We will not share your information with third parties without your consent.
Refusal of Service:
We reserve the right to refuse service to anyone who we believe may pose a risk to our staff or other clients. We also reserve the right to refuse service to anyone who is disrespectful or disruptive.
Product Returns:
We accept product returns within 14 days of purchase with a valid receipt. Products must be unopened and in their original packaging. Refunds will be issued in the form of store credit.